Customer Support – FAQs
We've compiled the most common questions to make things easier for you. Our goal is to guide you smoothly through any issues, as we only promote products we've vetted for quality. Remember, we're affiliates for these items (at no extra cost to you), so support is handled by trusted platforms like ClickBank and Digistore24. Click a question below to expand the answer.
- How do I request a refund for a ClickBank order? Most ClickBank digital products offer a 60-day money-back guarantee, giving you peace of mind to try them risk-free.
- Head to the ClickBank Customer Support page.
- Select “Look Up Your Order.”
- Enter your email and order number.
- Follow the prompts to submit your refund request. Refunds typically process in 3–5 business days and go back to your original payment method. Pro tip: Keep your order confirmation email handy—it speeds things up.
- How do I request a refund for a Digistore24 order? Digistore24 products usually come with a 60-day refund policy (check the sales page for specifics to avoid surprises).
- Visit the Digistore24 Help Center.
- Input your order number and purchase details.
- Submit the request through their secure system. Once approved, refunds return to your original payment method. This setup ensures vendors stand behind their products, which is why we only promote ones with strong track records.
- What’s the process for refunds or returns on physical products? Physical items (like supplements or kits) have policies set by the vendor, so always double-check the sales page before buying.
- Contact the vendor directly via the support details on their official page for return instructions and shipping info.
- Shipping costs might not be covered unless the vendor specifies otherwise—it's worth noting upfront to set expectations. We recommend this direct approach because it gets you faster resolutions from the folks who know the product best.
- Can I get a replacement for a damaged or incorrect product? Replacements aren't managed by ClickBank or Digistore24, as they're platforms for secure transactions rather than fulfillment. Reach out to the vendor using the contact info on the product's sales page. Provide details like your order number and photos if applicable—this helps them resolve it quickly. In my experience, reputable vendors (the only kind we promote) handle these ethically and promptly.
- How do refunds and cancellations work for subscriptions, memberships, or coaching programs? These often have custom terms, like prorated refunds or notice periods, to reflect ongoing value. Review the vendor's policy on the sales page before committing—it's key to avoiding mismatches. For cancellations:
- Log into your account on the vendor's site or contact their support.
- Use ClickBank or Digistore24 portals if it's a platform-managed sub. Transparency here builds long-term trust; we've seen audiences stick around when they feel informed from the start.
- I’m having trouble accessing my digital product (like a download, flipbook, or course). What now? Access issues are rare with vetted products, but here's how to fix them fast:
- First, check the vendor's support contact on the sales page—they're equipped for technical glitches.
- If that's not available, use the
- ClickBank Support or
- Digistore24 Help Center links.
Often, it's a simple email verification or link refresh. If it's one of our flipbooks,
ensure your browser allows pop-ups or try incognito mode as a quick test.
- Who should I contact if I still need more help or guidance? If you're stuck or unsure where to turn, drop us a line—we're here to point you in the right direction without any hassle. As affiliates, we don't handle refunds directly, but we'll connect you to the right team.
Registered Office:
Stelimasa Direct Limited
5 Brayford Square,
London, E1 0SG
Email: shop@stelimasadirect.com
ICO Registration Reference: ZB960193
Include your order details for quicker assistance. We're committed to your satisfaction because building real relationships beats quick sales every time.